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The Park Medical GroupTel: 0191 285 1763
Kingston Park AvenueTel: 0191 286 0022
WE ARE CLOSED FROM 12 MIDDAY FOR STAFF TRAINING ON WEDNESDAY 1ST JULY AND WILL REOPEN 8.30 AM ON THURSDAY MORNING. IF YOU NEED MEDICAL ASSISTANCE PLEASE RING 111 DURING THIS TIME.
THE ONLINE APPOINTMENT SYSTEM HAS BEEN TEMPORARILY DISABLED. WE APOLOGISE FOR ANY INCONVENIENCE THIS MAY CAUSE.
Our telephone lines at Kingston Park have been re-opened, only patients with pre-booked appointments can access the surgery. All paper prescriptions can be collected from Fawdon site.
Access to Fawdon site is restricted to patients with pre-booked appointments only, as well as prescription collection.
From Monday 16th March all new appointments booked with a GP will be telephone consultations. During this period we may experience a higher volume of calls, if you are unable to reach the Practice via telephone then please use our eConsult system.
Fitnotes are not required for the first 7 days of absence from work. If you need an isolation note for your employer these can be obtained from www.111.nhs.uk/isolation-note/
FRIENDS AND FAMILY TEST FEEDBACK NEEDED. PLEASE CLICK ON THE LINK AND TELL US YOUR THOUGHTS
The practice offers patients a number of ways to re-order repeat medication:
Online - follow the link at the top of this page to complete a simple registration.
Local Pharmacies - an ordering and collection service is available at most pharmacies.
In writing - hand in a written request, or the ticked dedicated order sheet issued with the previous prescription.
By telephone - call 0191 285 9580 (Fawdon) or 0191 271 5826 (Kingston Park) between 11:30 - 12:30. At all other times you will hear a recorded message advising you to ring back when the lines are open. We will not accept telephone prescription requests outside of this time and strongly encourage patients to use alternative methods. This service is for vulnerable patients who find it difficult to access services.
Patients are now requested to nominate a Pharmacy and the Practice will send your prescription electronically. It will save you time calling into the Practice to collect your prescription and cuts down on fraud or problems.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
We undertake to have the prescription ready within 2 working days. We advise that you request most repeat medications at least one week before you need your new supply. This allows you greater flexibility in arranging your collection.
Please ensure that you order sufficient medication for holidays or other travel arrangements and that you allow adequate time for processing and collection. To assist our workflow it is also helpful if you can order a few days earlier than normal in the period leading up to Bank Holidays, especially Christmas, New Year and Easter.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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