Medical receptionists have a wide knowledge and understanding of general practice. They are trained to a high standard and training is ongoing. Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries.
They are involved with a large number of daily duties to provide an efficient service to you. This includes booking appointments, dealing with hospital correspondence and test results, processing repeat prescriptions, entering data onto the computer and general administration,
They endeavour to do their best at all times and if there is a problem, please ask to speak to the reception manager.
Some areas are not within their remit or expertise:
- They cannot add extra appointments to surgeries
- Authorise or alter prescriptions
- They are not clinically trained and cannot give medical advice
- They cannot make decisions on behalf of the doctors or nurses but will ask for you
The majority of our patients treat the receptionists with courtesy and respect the stress and pressure of their job. Unfortunately, a growing number of patients are abusive towards the receptionists, when they are trying to do their best. If you are one of those people, please try to appreciate this and treat them with respect. Failure to do so may result in abusive patients being removed from our practice list.
Our receptionists are Karen, Barbara, Donna, Joanne, Ali, Jackie, Alison, Beth and Sandra