To maintain a safe service and adhere to social distancing rules access to both sites is restricted. Access to waiting areas are via intercom system and are for pre-booked appointments only as we need to control the footfall within our premises due to social distancing rules.  

From Monday 16th March all new appointments booked with a GP will be telephone consultations. Should a clinician feel you need a face to face consultation an appointment time will be given.  As we are experiencing a higher volume of calls, if you are unable to reach the Practice via telephone then please use our eConsult system. 

Fitnotes are not required for the first 7 days of absence from work. If you need an isolation note for your employer these can be obtained from


Practice Management

Mrs Trudi Harrison - Practice Manager (based at Kingston Park)

The Practice Manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Mr Carl Wigham - Practice Operations Manager (based at Fawdon)

The Practice Operations Manager is responsible for the day-to-day running of the Practice, as well as supporting and deputising for the Practice Manager. The Operations Manager is also responsible for Practice performance & quality standards, staff training & development and overseeing clinical systems. 


Mrs Jo Cameron - Patient Service Manager (based at Fawdon)

Jo manages the smooth running of reception and a range of patient services.  Jo also supports the practice manager and partners by investigating and resolving patient complaints.  She is the first point of contact for any quality issues and has the full support of the practice manager and partners.  


Medical receptionists have a wide knowledge and understanding of general practice.  They are trained to a high standard and training is ongoing.  Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries.

They are involved with a large number of daily duties to provide an efficient service to you.  This includes booking appointments, dealing with hospital correspondence and test results, processing repeat prescriptions, entering data onto the computer and general administration,

They endeavour to do their best at all times and if there is a problem, please ask to speak to the reception manager.

Some areas are not within their remit or expertise:

  • They cannot add extra appointments to surgeries
  • Authorise or alter prescriptions
  • They are not clinically trained and cannot give medical advice
  • They cannot make decisions on behalf of the doctors or nurses but will ask for you

The majority of our patients treat the receptionists with courtesy and respect the stress and pressure of their job.  Unfortunately, a growing number of patients are abusive towards the receptionists, when they are trying to do their best.  If you are one of those people, please try to appreciate this and treat them with respect.  Failure to do so may result in abusive patients being removed from our practice list.

Our receptionists are Karen, Barbara, Donna, Joanne, Ali, Jackie, Alison, Beth and Sandra




Mrs Maureen Appleton (based at Fawdon)

Maureen manages the secretarial service and supports the practice manager with project management.

Ali Noble (based at Fawdon)

Ali provides secretarial support and is also a data administrator.

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