Welcome to The Park Medical Group
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
The telephones are especially busy between 8.30am and 10.30 am for house call requests, same day appointments and Triage Service. We would ask patients to avoid calling between these times for routine matters and to keep your call as brief as possible. Please note all calls are recorded for training and quality purposes.
Do you really need to see a GP? Can the Pharmacist help?
Minor ailment scheme
Most pharmacies also run a minor ailment scheme for common health problems like aches and pains, skin conditions and stomach upsets.
Check with your pharmacy to see if they run a minor ailment scheme, the pharmacist will be able to assess your needs, give you advice, suggest medicines if appropriate, and refer you to a GP if necessary.
When pharmacies provide medicines as part of a minor ailment scheme, you get the medicines on the NHS.
If you normally pay a prescription charge, the charge will apply. If you're exempt from prescription charges - if you're under 16 or over 60, for example, if you have a prescription prepayment certificate (PPC) - you won't pay for the medicine.
SAME DAY APPOINTMENT FOR POORLY CHILDREN
Triage team are available each morning to discuss any concern you may have regarding your child and we offer urgent appointments each day during our working hours. This saves you attending A&E or a walk in centre. It is more appropriate for you to attend your GP surgery. You can also access free advice from 111 service 24 hours a day. This is a Freephone number from landlines and mobiles. NHS Choices website also has helpful information available (click on our link Children & Young People).
You may also find information in the Little Orange Book useful which is available from Reception or you can ask your HV for a copy. The book covers common minor illness, treatment and also times to seek medical assistance. You can also download a copy http://www.newcastlegatesheadccg.nhs.uk/little-orange-book/
Accountable / Named GP for all patients
The practice is required by the government under terms of the latest GP contract to allocate all patients to a named accountable GP. If you wish to be told the name of your accountable GP, please ask the receptionist when you are next in the surgery.
Having a named GP does not prevent you seeing any other doctor in the practice and will not have an effect on your care. Your named GP will not be available at all times.
(Site updated 24/05/2018)