Important Notice
Due to unprecedented level of demand for our services and new ways of working due to COVID The Park Medical Group will have NO GP pre-bookable / face to face or telephone consultation appointments until further notice.
ALL APPOINTMENTS will be on the same day by telephone consultation with some being triaged by a doctor/nurse. Should the clinician feel face to face is required an appointment time will be given.
PRESCRIPTIONS please ensure you have adequate supply and allow at least 2 working days for prescriptions to be processed as failure to do so adds further pressure to the service. We will send your prescription to the CHEMIST OF YOUR CHOICE.
ADVICE: Should you have any of the symptoms of the virus we would ask you to log on to https://www.nhs.uk/conditions/coronavirus-covid-19/check-if-you-have-coronavirus-symptoms/ or ring 111 if you have no access to online services
We will revert back to pre-bookable appointments once demand for access is more manageable. In additon to telephone consultation appointments we are experiencing an average daily demand for same day access and advice in excess of 90 clinical telephone triage call requests.
NHS staff in GP practices across Newcastle are asking local people to be kind and remember that they are people too.
In recent months staff have been on the receiving end of increasing frustration from patients as the coronavirus pandemic has continued. The team at Park Medical Group have worked tirelessly throughout the pandemic under very difficult circumstances.
Small acts of kindness, such as a ‘thank you’, can make a positive impact on someone’s day, and help staff feel valued about the difference they are making to people’s lives. However, some NHS staff have experienced abuse from people, which has impacted on their mental health. This is not ok.
Staff are still here to help and to make sure you get the right treatment from the right person. They are working extremely hard and doing their very best, whilst keeping patients safe, at what is a very difficult time for everyone.
Services are a bit different to what people may be used to, but they are open for business, even if it isn’t business as usual. Appointments are being done over the phone or virtually wherever possible but if your GP thinks you need to see somebody face to face, you will be offered an appointment.
How to access your COVID-19 vaccination status
You can access your COVID-19 vaccination status through the free NHS App from 17 May. You can access the app through mobile devices such as a smartphone or by tablet. Proof of your COVID-19 vaccination status will be shown within the NHS App.
We recommend that you register with the app before booking international travel.
If you do not have access to a smartphone and know that the country you are travelling to requires COVID-19 vaccination status, you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine. We expect the letter to take up to 5 days to reach you.
*** Do not contact your GP surgery about your COVID-19 vaccination status. GPs cannot provide letters showing your COVID-19 vaccination status.
COVID-19 vaccination roll out - all bookings are now managed through the national booking system so please do not contact your practice unless you are housebound.
If you are eligible to receive a vaccine please log on to the national booking system to book your appointment
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PATIENT UPDATE
NHS England have set guidelines for all patients accessing hospitals and other Primary Care settings to wear a face covering.
Please adhere to this when attending our Practice.
NHS App
The NHS App is the new, simple and secure way to access a range of NHS services on your smartphone or tablet.
Use the NHS App to:
- check your symptoms
- find out what to do when you need help urgently
- book and manage appointments at your GP surgery
- order repeat prescriptions
- view your GP medical record securely
- register to be an organ donor
- choose how the NHS uses your data
Download the App on Apple Store here or Google Play here
Exercise at Home
Being home for a long time means we’ve not been getting the exercise we used to. Even before the Covid-19 virus hit the UK, not enough of us were getting the exercise we needed to stay as fit and well as possible. Click the link below and view some helpful exercises that can be done at home.
NHS How Fit
Care Navigation at PMG
Over the coming months you will notice your receptionist asking you for a brief outline of your problem when you call to make an appointment.
Through this specialist care navigation training, the practice teams will be able to offer you more choice on who the best health care clinician may be in their practice and also help direct you to get to the right health clinician fast. Receptionists will never offer clinical advice or triage; this new way of working is about offering the choice to see other specialists in the practice team. If they have the expertise to deal with the problem; it will often be quicker and you may not need to see the GP each time.
For example, medication reviews or queries could be managed by a community pharmacist and you may not be aware of if you haven’t visited the practice in a while.
By working this way, it helps to free up time for GPs to care for patients with complex or serious health conditions that can only be managed by the GP. More importantly though, it means people are seen by the clinician that is best placed to manage your clinical problem. The choice is always yours though and you will never be refused a GP appointment but we hope that next time you contact your GP and speak with the receptionist you will see the value of seeing another health clinician if they are able to help.
Do you really need to see a GP? Can the Pharmacist help?
Due to unprecedented levels of demand for appointments we have temporarily moved to same day GP access. In addition to GP telephone consultations and econsults we have on average an additional 90 telephone triage requests for same to access.
Minor ailment scheme
Most pharmacies also run a minor ailment scheme for common health problems like aches and pains, skin conditions and stomach upsets. For more information click on link Pharmacy information
Check with your pharmacy to see if they run a minor ailment scheme, the pharmacist will be able to assess your needs, give you advice, suggest medicines if appropriate, and refer you to a GP if necessary.
When pharmacies provide medicines as part of a minor ailment scheme, you get the medicines on the NHS.
If you normally pay a prescription charge, the charge will apply. If you're exempt from prescription charges - if you're under 16 or over 60, for example, if you have a prescription prepayment certificate (PPC) - you won't pay for the medicine.
Same day appointment for poorly children
Triage team are available each morning to discuss any concern you may have regarding your child and we offer urgent appointments each day during our working hours. This saves you attending A&E or a walk in centre. It is more appropriate for you to attend your GP surgery. You can also access free advice from 111 service 24 hours a day. This is a Freephone number from landlines and mobiles. NHS Choices website also has helpful information available (click on our link Children & Young People).
You may also find information in the Little Orange Book useful which is available from Reception or you can ask your HV for a copy. The book covers common minor illness, treatment and also times to seek medical assistance. You can also download a copy http://www.newcastlegatesheadccg.nhs.uk/little-orange-book/
GP extended access
Triage Nurses are now able to book our registered patients into extended access GP appointments. The GP Hub's are situated at:
Molineux Street
Ponteland Road Walk in Centre
Westgate Road
The appointments are with local GPs and are pre-booked for you (so no need to sit and wait). For more information click GP extended hours access hub
Accountable / Named GP for all patients
The practice is required by the government under terms of the latest GP contract to allocate all patients to a named accountable GP. If you wish to be told the name of your accountable GP, please ask the receptionist when you are next in the surgery.
Having a named GP does not prevent you seeing any other doctor in the practice and will not have an effect on your care. Your named GP will not be available at all times.
What is Social Prescribing?
Many things affect your health and well-being. GPs say that a lot of people visit them feeling isolated or lonely. Maybe you are feeling stressed out by work or family concerns, money or housing problems. Or maybe it’s the stress of managing different long-term conditions.
Our Social Prescribers can offer you practical support to access the help you need to make the changes you want to make. Together we can make a plan to find the help, support and advice you need. If you would like to contact our Social Prescriber, just tell staff at Reception or anyone else you see in the practice. You can also call our Fawdon surgery on (0191) 285 1763 or Kingston Park surgery on (0191) 2860022 and ask for our prescriber to give you a call.
Details on Social Prescribing can be found in the information booklet below.
What is Social Prescribing?
(Site updated 10/05/2021)