From September 4th 2023, patients will be unable to order a prescription over the phone. So what does that mean for patients who need to order their prescription? The following ways of ordering are in place to allow our patients to order their prescriptions in the easiest and least time-consuming ways.
The NHS App is free to download and is the easiest way to order prescriptions, as well a host of other features. You can order your prescription to your nominated pharmacy within 30 seconds, from anywhere! The app can be used on your smartphone or via a web browser on the NHS website. It’s that simple!
Visit your app store to download, https://www.nhs.uk/nhs-app/about-the-nhs-app/ for an overview of what you can use the app for or speak to one of our Practice team.
The Practice has a dedicated post box at our Fawdon and Kingston Park surgeries for prescription requests. Simply pop down to the surgery and drop your request in to us, no need to hang around! Prescription requests are processed throughout the day by our Reception team.
Come on in!
Our Fawdon surgery is open to prescription requests at our dedicated window in the foyer, as is our Kingston Park site (except Wednesday afternoons). So pop in, ring the bell and one of our fantastic team will happily assist you with any queries as well as processing your prescription request.
Ordering on behalf of someone else
As a parent, carer or family member, you may be able to access prescription ordering on behalf of someone else. This is called “proxy access”. If you wish to grant proxy access to someone, simply collect a form from either of our surgeries and submit this in person. The person wishing to be granted proxy access must also be registered at the Practice. Once verified, proxy access will be granted. With Proxy Access, you can order medication using any of the above methods.