Dear patients
As we come to the end of another busy year everyone at Park Medical Group would like to thank you for your continued support and kindness.
Thank you for your patience with our computer system switchover
Last month, we moved to a new clinical system, SystmOne. We know that the transition created some disruption, and we are grateful for your patience and understanding during the changeover. The new system is already helping us work more efficiently and allows improved communication with other local practices and many local services including the community nurses and out of hours services.
Exciting improvements coming in the New Year
We are pleased to share that our Fawdon branch will be undergoing a refurbishment project in 2026. This will include the creation of three new consulting rooms, as well as improvements to several of our existing rooms. These upgrades will help us expand clinical capacity and improve the environment for both patients and staff.
Please see below our opening times over the festive period. For urgent medical help when we are closed, please contact NHS 111 or 999 in an emergency.
From all of us at Park Medical Group, we wish you a peaceful, healthy, and happy Christmas, and a wonderful New Year.
Warm regards,
Park Medical Group
Our Christmas Opening Times: Please Order Prescriptions Early
The festive season is a busy time for everyone – including GP surgeries. A little planning now can help make sure you stay well over Christmas and New Year.
Your Christmas list is probably already pretty long, but there’s one key item we’d love you to add: ordering your prescriptions early.
Our Opening Times
This year, Christmas Day and Boxing Day fall at the end of the week. We will be closed from the evening of Wednesday 24th December until the morning of Monday 29th December.
Here are our opening times for Christmas and New Year.
| Day | Date | Open/Closed |
|---|---|---|
| ✅ Monday | 22nd December | ✅ Open |
| ✅ Tuesday | 23rd December | ✅ Open |
| ✅ Wednesday | 24th December | ✅ Open |
| ❌ Thursday | 25th December | ❌ Closed |
| ❌ Friday | 26th December | ❌ Closed |
| ❌ Saturday | 27th December | ❌ Closed |
| ❌ Sunday | 28th December | ❌ Closed |
| ✅ Monday | 29th December | ✅ Open |
| ✅ Tuesday | 30th December | ✅ Open |
| ✅ Wednesday | 31st December | ✅ Open |
| ❌ Thursday | 1st January | ❌ Closed |
| ✅ Friday | 2nd January | ✅ Open |
| ❌ Saturday | 3rd January | ❌ Closed |
| ❌ Sunday | 4th January | ❌ Closed |
Order Prescriptions Early
The quickest and easiest way to request a repeat prescription is with the NHS App.
At normal times, we ask you to allow at least three full working days from request to collection. Over the Christmas period, please order as early as possible.
You can request a prescription in the NHS App at any time – even when we are closed. It only takes a few taps:
- Open the NHS App and make sure you are logged in.
- Tap ‘Repeat Prescriptions’ on the home Check or change your nominated pharmacy if needed.
- Tap ‘Continue’.
- Select the medicines you want to request.
- Tap ‘Continue’ again.
- Check the details and tap ‘Request prescription’.
It’s quick and easy – ordering prescriptions through the app saves you time and helps us too, so please use it if you can.
Pharmacy Opening Times
Some community pharmacists may have different opening times over the Bank Holidays. Always check your pharmacists opening times before setting off to collect your prescription.
Pharmacists can also help with a range of everyday illnesses, no appointment needed – Think Pharmacy First.
Here’s are some Pharmacists who will be open over the festive season in our area.
| Pharmacist | Christmas Day 25th December |
Boxing Dat 26th December |
New year’s Day 1st January |
|---|---|---|---|
| Boots Eldon Square NE1 7XE |
❌ Closed | ✅ 10 am to 6 pm | ❌ Closed |
| Boots 35 Blackett Street NE1 7AN |
❌ Closed | ✅ 10 am to 4 pm | ❌ Closed |
| Jesmond Pharmacy 41/47 St. George’s Terrace NE2 2SX |
❌ Closed | ❌ Closed | ✅ 2 pm to 4 pm |
| Asda Hollywood Avenue NE3 5BU |
❌ Closed | ✅ 10 am to 4 pm | ✅ 10 am to 4 pm |
| Ponteland Road Pharmacy 163-167 Ponteland Road NE5 3AE |
❌ Closed | ✅ 10 am to 4 pm | ❌ Closed |
Collect Prescriptions from Pharmacy with the NHS App
If you’ve reordered a prescription through the NHS App, you can generate a barcode to collect it from any pharmacy.
This is perfect if:
- You couldn’t collect it from your usual pharmacy, or
- You’re away visiting friends or family.
How to generate your prescription barcode:
- Open the NHS App and make sure you are logged in.
- On the home screen, tap ‘View and manage prescriptions’.
- Tap ‘Your confirmed prescriptions’.
- Select ‘View Prescription’.
- Tap ‘Prescription barcode’.
Getting the NHS App on your Phone
The NHS App is available on iOS and Android. Anyone registered with GP and aged 13 or older can use it. Find out more about who can use the NHS App.
Accessing the NHS App on a Computer
You can also use NHS App services from a desktop or laptop browser.
This is a great option if:
- You don’t have a smartphone, or
- You don’t have access to UK app stores (for example, if your phone was registered in another country).
Using the NHS App services in your browser allows you to manage prescriptions, appointments, and other NHS services just like you would on the app.